Samsung Galaxy S7 Edge Exchange Offer

Samsung has appear an expanded retrieve on all original and replacement Galaxy Note7 devices sold or exchanged in the United States in cooperation with the U.S. Consumer Product Rubber Commission. Since the affected devices can overheat and pose a safety take a chance, we are asking consumers with a Galaxy Note7 to power it downward and participate in our U.Southward. Note7 Refund and Exchange Programme.

Consumers who accept bought a Galaxy Note7 device on Samsung.com can now exchange their phone for some other Samsung smartphone or receive a refund.

U.South. Note7 Refund and Exchange Program

Nether the terms of the U.S. Note7 Refund and Commutation Programme, you have the following choices and tin take these adjacent steps immediately:

• Exchange your current Galaxy Note7 for another Samsung smartphone and replacement of any Note7 specific accessories with a refund of the cost difference between devices,
• Obtain a full refund for your Galaxy Note7 buy, besides every bit your purchase of whatsoever Galaxy Note7-specific accessories.

In addition, you may be eligible for ane or more than of the incentives described below:

What if I want to exchange my Galaxy Note7 for another Samsung smartphone?

Equally a sign of our appreciation for your patience and loyalty, we are offering upwardly to a $100 Samsung.com Advantage eCertificate for those who exchange their Milky way Note7 for another Samsung smartphone, less whatever incentive credits already received.

What if I already exchanged my Galaxy Note7 for Milky way S7 or S7 border?

If you already exchanged their Galaxy Note7 device for Galaxy S7 or S7 edge, you will receive up to a $75 Samsung.com Reward eCertificate in addition to the $25 you previously received as a sign of our appreciation for your patience and loyalty.

What if I want a refund for my Galaxy Note7?

Galaxy Note7 customers who choose to obtain a refund volition receive up to $25 Samsung.com Reward eCertificate as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.

Afflicted Devices

The expanded call back applies to all Milky way Note7 devices - including the original and replacement. Because your safety is important to us, if you are currently using a Galaxy Note7, please power down immediately and participate in our U.Southward. Note7 Refund and Exchange Programme.

Delight specify beneath the e-mail address you lot used to place your order, also as your order number:

Our records signal that you take already responded; if yous believe you are receiving this bulletin in mistake, please contact u.s.a. at 1-855-726-8721.

We cannot locate your Galaxy Note7 social club using the email address and guild number which you provided; delight contact the states at ane-855-726-8721. This Milky way Note7 Safety Recall process is merely for customers who purchased their Galaxy Note7 device at samsung.com.
If you purchased your device through a retailer, please visit: http://www.samsung.com/united states/note7recall/.

Step 1 - Please select one of the following options:

You tin receive a new Galaxy device of your choice, or receive a refund

New
Milky way S7 edge 32 GB

• Black Onyx

• Gold Platinum

• Silver Titanium

New
Milky way S7 32 GB

• Black Onyx

• Gold Platinum

Refund

• I will render my device for a full refund.

In improver to the new device, yous will receive a refund of + applicative taxes.
This refund will be processed to the credit card yous used to place your initial Galaxy Note7 order.

Step 2 - Your old Milky way Note7 device will need to be returned using special packaging.

Please select 1 of the following return options:

Self-service return: Samsung will transport you a special shipping carton with prepaid return label; all you will need to practise is follow the packaging instructions and call UPS to arrange a pickup

Pickup of Onetime Device: A Samsung representative will contact you to arrange a hereafter to your home or function to collect your erstwhile Galaxy Note7.

Your erstwhile Note7 device will need to be returned using special packaging. Samsung will ship you a special shipping carton with prepaid return label; all you will need to do is follow the packaging instructions and call UPS to arrange a pickup.

If your address has changed, delight contact customer support at i-855-726-8721

By clicking "submit," I agree that I volition return my current Galaxy Note7 to Samsung within 14 days of either a call from Samsung'due south product return agent or receipt of the special return packaging and instructions. I sympathise that if I do not return my current Galaxy Note7 device to Samsung, that Samsung or its agents may accuse me for the total retail price of the Galaxy Note7 which was recalled.

SUBMIT

If you have questions, you should contact us at 1-855-726-8721 and we will help you.

Oftentimes Asked Questions

• 1. I already went through the Galaxy Note7 recall, and got my replacement Galaxy Note7. Why am I getting another email?

  Samsung is recalling all Galaxy Note7 devices, including all of the replacement devices shipped as role of the first recall. You volition demand to power down both the original and replacement Milky way Note7 devices (if you still take the original device), and return both devices to Samsung in the packaging we are sending to you, if yous cull that choice during the remember checkout process on this page. Alternatively, you can choose to accept a Samsung representative contact you lot to schedule an appointment to have your one-time device(s) picked upward.

• 2. I already submitted an substitution request during the earlier Galaxy Note7 recall, only haven't received my replacement device; what should I do?

  If you lot selected a replacement Milky way Note7 device equally part of the before retrieve, merely have not received the replacement device, y'all will not receive it (every bit Samsung is recalling all Milky way Note7 devices, both originals and replacements). You will demand to select either to receive a new Galaxy S7 or Galaxy S7 Edge replacement device (with a refund of the difference between the price of the replacement device and the purchase cost of the original Galaxy Note7 you purchased), or a refund of your original Galaxy Note7 purchase price. If you take not already washed and then, y'all will need to render your original Galaxy Note7 in the packaging that nosotros ship to you lot (if you choose the self-service return choice). Alternatively, yous can choose to have a Samsung representative contact y'all to schedule an appointment to accept your erstwhile device picked up.

• three. How exercise I participate in the U.Southward. Note7 Refund and Commutation Program?

  To begin the process, you volition need the email address you used when you made your purchase, as well every bit your order confirmation number.

• 4. My Milky way Note7 still works; can I keep it?

  Our highest priority is the safety of our customers; for this reason, we are urging all Galaxy Note7 users to stop using their device, power it down and participate in our U.S. Note7 Refund and Exchange Program.

• 5. If I cull to asking a refund rather than substitution my Milky way Note7 for a Galaxy S7 or S7 edge, when tin can I expect my money to exist refunded?

  All refunds will exist issued to the original payment type (credit card or PayPal) used when you placed your order. Refunds will be processed inside 3 - five business organisation days after the old device has been received.

• 6. How will I receive my refund? Credit Menu, Cheque, or Direct Deposit?

  All refunds will be issued to the original payment type (credit bill of fare or PayPal) used when you placed your order. Refunds will be processed within three - 5 business days later on the quondam device has been received.

• 7. How is the refund going to be reflected on my Credit Bill of fare statement?

  The refund will appear on your Credit Card as a line item from DRI*Samsung.

• 8. I don't want a refund. What other options do I accept?

  Y'all can exchange your current Galaxy Note7 for a Galaxy S7 or S7 edge, and replacement of whatsoever Milky way Note7 specific accessories, with a refund of the price divergence between devices.

• 9. How soon, can I expect to take my new Galaxy S7 or S7 edge device?

  If the Galaxy S7 or S7 edge device you take selected is in stock, it will be shipped within 2 - 3 business days. If it is non in stock, information technology will transport as soon every bit it becomes bachelor. All replacement devices are shipped via two-day air. Delight be assured that nosotros will get y'all the new Galaxy S7 or S7 edge device every bit rapidly equally possible.

• 10. How do I render my current Galaxy Note7?

  You can choose to receive a prepaid return shipping box sent straight to you lot; in one case you receive it, you will need to return your old device within fourteen days. Alternatively, you tin can choose to take a Samsung representative contact y'all to schedule an appointment to take your former device picked up.

• 11. I demand to change or update my information, what should I exercise?

  If you have any additional questions or need to make changes to your contact information, please contact us at 1-855-726-8721.

• 12. Are at that place any other Samsung phones impacted by the call back?

  No. This recall is simply related to Milky way Note7 devices.

• 13. Tin can I exchange my Milky way Note7 for a Samsung device other than the Milky way S7 or Galaxy S7 Border?

  If you would similar to exchange your Milky way Note7 for an alternative device, please phone call u.s.a. at 1-855-726-8721 and nosotros will be happy to help you with the processing of your exchange. Please notation that y'all can only exchange your Galaxy Note7 for a new Samsung device that is sold directly on Samsung.com; nosotros will besides refund you the amount of the price difference between the price you paid for the Galaxy Note7 and the purchase price of the new device y'all cull.

Source: https://pages.samsung.com/us/note7/recall/index.jsp

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